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Shipping Policy

Delivery: We do not ship to PO boxes. All in-stock orders are shipped via UPS ground service within 7 business days **DUE TO COVID-19, ORDERS MAY EXPERIENCE A DELAY IN SHIPPING DUE TO CARRIERS EXPERIENCING A LABOR SHORTAGE** Tracking information is posted to your order page when the USPS or UPS label has been CREATED. Customers may track their orders using the tracking number provided. Please contact the carrier directly with questions about delays, Appalachian Naturals cannot determine how long a carrier will take to deliver an order. If your package arrives damaged, please contact UPS to file a claim, they will require photos of the damaged goods. Please do not contact Appalachin Naturals for damage claims.

Standard Shipping Charges *2nd Day and Next day charges are in addition to the standard ground fees.

Business Days are Monday-Friday, excluding major holidays. If you would like to inquire about a specific holiday and shipping availability for expedited orders, please email us at info@AppalachianNaturals.com

Damaged Goods: If your order arrives damaged, please file a claim directly with UPS or USPS on their website or in person as Appalachian Naturals cannot submit a claim for the recipient. Please keep the damaged product until UPS or USPS can inspect it, otherwise they may deny your claim. If your package never arrives, please contact UPS or USPS directly and file a claim, Appalachian Naturals cannot submit claims on behalf of the recipient. When filing a claim refer to the invoice sent to you from appalachiannaturals.com for product value and shipping charges. We pack all of our orders using corrugated cardboard and packing peanuts with "fragile" stickers on the exterior of the box. 

Refunds: Appalachian Naturals does not issue refunds for products purchased through our online store for any reason.